Shipping policy

SHIPPING

We will provide you with a tracking tracking number shortly after the goods are shipped. The estimated shipping time is one to seven (1-7) days depending on the destination of the parcel. Although shipping time can take up to fourteen (14) days.

We offer free shipping to orders over €100 within the EU and over €200 internationally.

 

IMPORT TAXES

Melodio will not charge VAT on orders from customers outside of the EU VAT zone. Taxes can be charged in the country of residence of the customer, depending on the laws of that Country. Melodio can not be held accountable for import taxes/duties you have to pay on your own order in your own country outside of the EU VAT zone.

 

RIGHT OF WITHDRAWAL

If you are a consumer, you are entitled to a 14-day statutory right of withdrawal under EU rules (see “Instructions for withdrawal from the Contract”).

Please note that the right of withdrawal does not apply in the following cases:

• Delivery of goods which are not prefabricated and have been manufactured on the basis of a personal choice or according to customer specifications, or of goods which have clearly been tailored to the customer’s personal requirements.
• Delivery of sealed goods which are not suitable to be returned for reasons relating to health protection or hygiene if their seal has been removed after delivery.
• Delivery of newspapers, journals or magazines, excluding subscription contracts.

Instructions for withdrawal from the Contract

You are entitled to withdraw from this Contract within fourteen (14) days without giving any reason for doing so. The deadline for withdrawal shall be fourteen (14) days from the date on which you or a third party you have appointed, who is not the carrier, takes possession of the final goods delivered. In order to exercise your statutory right of withdrawal, you must notify us (Melodio, email: info@melodio.net) of your decision to withdraw from this Contract in a clear declaration (e.g. by sending a letter by email). The withdrawal deadline shall be deemed to be met if you have sent the communication concerning the exercise of the right of withdrawal before the expiry of the deadline.

Consequences of withdrawal

If you withdraw from this Contract, we must reimburse you for any payments we have received from you, including delivery costs (excluding the additional costs incurred if you have selected a different type of delivery to the cheapest standard delivery option offered by us) without delay, but no later than fourteen (14) days after the day on which we receive the notice of your withdrawal from this Contract. We will use the same payment method you used for the original transaction in order to reimburse you unless otherwise expressly agreed; under no circumstances will you be charged a fee for this refund. We may withhold the reimbursement until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without delay and no later than fourteen (14) days from the date on which you notify us of your withdrawal from this Contract, or within fourteen (14) days from the moment you have received the goods, whichever is last. The deadline is deemed to be met if you send the goods before the expiry of the fourteen-day deadline.

You will be liable for any diminished value of the goods if this loss in value is attributable to any use or handling of the goods which is not deemed necessary in order to verify the condition, features and functioning of the goods.

Exclusions from the statutory right of withdrawal

The statutory right of withdrawal shall not apply in the following cases:

• Delivery of goods which are not prefabricated and have been manufactured on the basis of a personal choice or according to customer specifications, or of goods which have clearly been tailored to the customer’s personal requirements.
• Delivery of sealed goods which are not suitable to be returned for reasons relating to health protection or hygiene if their seal has been removed after delivery.
• Delivery of newspapers, journals or magazines, excluding subscription contracts.