Refund policy

Refund & Return policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at info@melodio.nl. Please note that returns will need to be sent to the following address: Leuvenstraat 130, 1066 HD Amsterdam, The Netherlands

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@melodio.nl.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

We will also not refund any in case of one of the following points below.

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Melodio (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of Melodio.

You can submit refund requests within 30 days after the guaranteed period for delivery (14 days) has expired. You can do so by sending an e-mail to info@melodio.nl

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@melodio.nl.

Our refund and returns policy lasts 14 days, counting from the day you have received the product(s). If the 14 days have passed since you have received the product(s), we can’t offer you a full refund or exchange.

 

Refund/Return procedure 

  1. You must e-mail us within seven days of receiving the goods and clearly state:
    1. Your details
    2. Reason for refund, return, or resent.
    3. Pictures that may show the product(s) is/are not as expected (in case of damaged or incorrect/divergent product(s))
  2. We will respond within 1-14 days with either
    1. An acceptance of your refund, or a return request including a return address
    2. A refusal (e.g. if the request is made outside the stated return period)
    3. An offer to resent the original product(s)
  3. If your refund/return request is approved, we will let you know weather you have to return the goods. If you do, your goods should be addressed to the supplier’s address. The suppliers address will be supplied by us in the e-mail we sent as an reply to your refund request.
  4. After your refund request is processed/you returned & shipped the goods, a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Guarantee (warranty)

You always have the right to a minimum 2-year guarantee at no cost. Under EU rules, we must repair, replace, reduce the price or give you a refund if goods you bought turn out to be faulty or do not look or work as advertised.

Melodio offers a 2-year legal guarantee of conformity, from the date that the item was delivered to the consumer. This 2-year guarantee is your minimum right. You have a right to warranty if the product you have purchased has become faulty within a period of 2 years after the purchase.

Ineligible for warranty

Below is a list of products that are nearly always ineligible for our warranty:

  • Products which are prefabricated and have been manufactured on the basis of a personal choice or according to customer specifications, or of goods which have clearly been tailored to the customer’s personal requirements (i.e. profiles cut to a specific length).
  • Products which are not suitable to be returned for reasons relating to health protection or hygiene if their seal has been removed after delivery.
  • Products that have been damaged in transit to Melodio as a result of improper/poor packaging.
  • Products which have in any way made contact with any tool (including but not limited to Soldering iron, snips, pliers, screwdriver, wire cutters).
  • Products with broken screens and/or displays.
  • Products with moisture or water damage.

 

Cancelling orders

All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us before we ship your package. If you cancel your order within fourteen (14) days you will still be entitled to a refund according to the statutory right of withdrawal.